Frequently asked questions

Mountain People are always here to help…

We have put together answers to some frequently asked questions for you. If you can’t find the answer you are looking for, please do not hesitate to contact the Mountain People Customer Support Team.

What can i book with Mountain people +

With Mountain People you can make bookings, reservations & payments for;

  • Accommodation inclduing Hotels, Catered & Self-Catered Chalets, Self-Catered Apartments & Residences;
  • Transfers inclduing Private, Shared & Coach;
  • Lift Passes;
  • Rental inclduing Ski & Snowboard Hire, Bike Hire, Golf Hire;
  • Lessons inclduing Ski & Snowboard, Mountain Biking;
  • Mountain Guides;
  • Clothing Rental from Infant to 3XL;
  • In Resort Activities including Golf, Pool & Spa access;
  • Insurance

DO YOU OFFER FLEXIBLE TRAVEL DATES / DURATIONS +

Of course, this is one of the main reasons behind Mountain People, you choose When you Travel and For how Long. Our system was develpoed to promote and give consumers,

  • Flexibility;
  • Extensive Choices;
  • The Best Rates;
  • A Simplified Booking Experience
  • Your Trip. Your Rules. Made Easy

WHAT RESORTS DO YOU OFFER +

The Mountain People system offers Resorts throughout France, Austria, Switzerland, Andorra & Italy. We continually add new Resorts / Locations to our system, if you cannot see where or what you are looking for or would just like some advice, please do not heistate to Contact Us directly or fill out our Reservation Request Form and our Team will be more than happy to asssist.

Can I make group bookings +

Yes. The Mountian People booking and reservation system supports Group Bookings of all sizes. For Group bookings and/or reservations of 20 or more people, or more than 5 rooms, please Contact Us directly or fill out our Reservation Request Form and our Team will be more than happy to asssist.

DO MOUNTAIN PEOPLE OFFER PACKAGE HOLIDAYS +

Mountain People is a booking & reservation engine, which allows you the flexibility to book any elements you require for your next Alpine holiday in Winter or Summer. This can include Accommodation, Transfers, Lift Passes, Equipment Hire, Lessons, Mountain Guides, Clothing Hire, Insurance and other In resort activities. Mountain People do not offer and/or sell package holidays.

cancellation policies +

When bookings and/or reservations are made via Mountain People they are made between consumers and the providers available on the Mountain People system. Each provider operates based on their own Terms & Conditions and they will have specific details & procedures in relation to cancellations/amedments. The specific Terms, Conditions and Policies of each partner are always made available to consumers utilising the Mountain People booking system during the booking and/or reservation process and/or before any bookings and/or reservations are concluded.

covid-19/corona virus +

When bookings and/or reservations are made via Mountain People they are made between consumers and the providers available on the Mountain People system. Each provider operates based on their own Terms & Conditions and they will have specific details & procedures in relation to Covid-19/Corona Virus cancellations/amedments. The specific Terms, Conditions and Policies of each partner are always made available to consumers utilising the Mountain People booking system during the booking and/or reservation process and/or before any bookings and/or reservations are concluded.

I have another question +

Our Customer Support Team will be more than happy to assist and answer any other questions you have. Simply Click Customer Support Team